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CSSC Council for Six Sigma Certification
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Understanding the voice of your customer is essential for all businesses, regardless of industry or sector. If you’re delivering a product or service, even if it’s not- for-profit, it pays to understand what your customers need.

But remember, your customers are not just the people using your product or service, they are your employees and your regulators.

This course is delivered online via our market-leading eLearning. You’ll learn firsthand how to complete a Voice of the Customer exercise by exploring the process with activities, animations and in-course tasks. While most people finish the course within one hour, we recommend you allow up to two hours to complete your Voice of the Customer training, including exercises.

As this training is fully mobile optimised, you won’t be tied to your desk – you can complete it on tablets and laptops too. In fact, you can learn about Voice of the Customer anywhere you have an internet connection. Plus, you’ll gain lifetime support, a certificate of completion and 1 CPD point.

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The in-house course is:

  • Cost-effective
  • Tailored to you
  • Convenient
Why choose us?
CPD Accredited and IASSC

If you intend to enrol five or more people on this training course then talk to us about the potential for creating an in-house course, or the options for bulk purchases. Click the button above to get in touch.

Pricing is available on request, depending on the number of delegates and the level of tailoring required. Click the button above now to enquire.

Multi-Buy discounts

For those looking to purchase this Voice of the Customer Training Course course for several individuals, we recommend enquiring about our multi-buy discount. Simply contact us directly or fill in the form below and one of our team will be in touch with a cost-saving quotation.

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Here are the most recent reviews, to view the full list click here.

Mike was a good trainer and very knowledgeable, always very supportive and willing to answer any questions and make sure everyone understood before moving onto the next part.

Charlie
5
Jul 2019

Explained simply yet thoroughly

Alison
5
Jun 2019

Brilliant, I have learnt so much from completing this course and look forward to using it on new projects

Victoria
5
Apr 2019

It was interesting

Rebecca
4
Apr 2019

Great way to measure your current philosophy and methodology on process improvement to a proven effective methodology, and to add and improve yours.

Breanne
4
Apr 2019

I felt really comfortable while learning this course. It was clear and concise which help me to complete this course.

Bikram
5
Mar 2019

Covered a huge range of topics and information, in a very accessible and relevant manner.

Rachel
4
Feb 2019

Very full, value for money – in a safe atmosphere

Caroline
5
Feb 2019

Excellent trainer – really knows his stuff and makes it enjoyable and practical.

Alison
5
Feb 2019

Excellent

Anne
5
Feb 2019

Great interactive learning tool.

Hannah
4
Feb 2019

Every company should buy into this. I see no reason why this training and methods cannot improve any company.

Mike
5
Jan 2019

This course has taught me some skills to help with the processing of an issue at work, to analyse the problem and the tools required to find an outcome/solution.

Ali
4
Jan 2019

Excellent/Motivating/A great training experience.

Rachael
5
Jan 2019

I enjoyed the presentations, was easy to follow. Really got me thinking about Lean and Six Sigma in my work environments and will definitely continue on this lean journey myself.

Nickie
5
Jan 2019

I have found this to be a very good tool to work with to save waste and improving the process through the DMAIC process making things efficient and a better working environment for all.

Paul
5
Jan 2019

First class

Devandran
5
Nov 2018

The training was very thorough and the pace was perfect.

Michael
4
Nov 2018
Reviews and course feedback
Voice of the Customer Training Course
5/5 based on 2 reviews