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Understanding the voice of your customer is essential for all businesses, regardless of industry or sector. If you’re delivering a product or service, even if it’s not- for-profit, it pays to understand what your customers need.

But remember, your customers are not just the people using your product or service, they are your employees and your regulators.

This course is delivered online via our market-leading eLearning. You’ll learn firsthand how to complete a Voice of the Customer exercise by exploring the process with activities, animations and in-course tasks. While most people finish the course within one hour, we recommend you allow up to two hours to complete your Voice of the Customer training, including exercises.

As this training is fully mobile optimised, you won’t be tied to your desk – you can complete it on tablets and laptops too. In fact, you can learn about Voice of the Customer anywhere you have an internet connection. Plus, you’ll gain lifetime support, a certificate of completion and 1 CPD point.


The in-house course is:

  • Cost-effective
  • Tailored to you
  • Convenient
Why choose us?
CPD Accredited and IASSC

If you intend to enrol five or more people on this training course then talk to us about the potential for creating an in-house course, or the options for bulk purchases. Click the button above to get in touch.

Pricing is available on request, depending on the number of delegates and the level of tailoring required. Click the button above now to enquire.

Multi-Buy discounts

For those looking to purchase this Voice of the Customer Training Course course for several individuals, we recommend enquiring about our multi-buy discount. Simply contact us directly or fill in the form below and one of our team will be in touch with a cost-saving quotation.


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    Voice of the Customer Training Course
    5/5 based on 2 reviews