Online Conflict Resolution Training

It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.

The Conflict Resolution course is designed to help you develop your conflict resolution skills. Through interactive exercises and activities, you will learn a range of skills to help you understand how conflict happens, how emotions come into play, and how to manage conflict effectively.

The Conflict Resolution course is optimised for all devices and takes approximately 30 minutes of study to complete. For the best learning experience, we recommend taking the training in several sittings. With one months’ access to the material, you will have plenty of time to study and revisit the content. To ensure continued success, you will also have access to our lifetime support.

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£25+vat

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  • 1 month access

  • 30 minutes of study
  • 100% online course

  • Immediate access

  • Exam included

  • Certificate included
CPD and CCM

Learning outcomes

This course will help you develop a range of conflict management skills that you can utilise to resolve disagreements and conflicts in the workplace.

The Conflict Resolution course will help you to:

  • Recognise how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Course content

This course will help you to develop the skills and confidence required to deal with conflicts in the workplace.

The Conflict Resolution course covers the following topics:

  • Understanding conflict.
  • Conflict as communication.
  • Benefits of confrontation.
  • Preventing problems.
  • The 3 Fs (Facts, Frequency and Frustration).
  • Managing anger.
  • The three-step conflict resolution model.
  • Dealing with apparent non-compliance.
  • How to prevent yourself from feeling too stressed.

Who should attend?

This course is aimed at people who wish to improve their communication skills and to increase their confidence in dealing with difficult situations in the workplace.

Reviews

Here are the most recent reviews, to view the full list click here.

Easy to identify module, purchase, timelines provided, access

Priyanku
5
Jul 2019

Good summary of what lean is

Geslany
4
Jul 2019

Excellent and will be put to great use in future Kaizen projects!!

Jamie
5
May 2019

It was very informative, my personal objective was to become more confident in facilitating, and this has helped me become more confident in this.

Carol
5
May 2019

It was easy to follow and had the right amount of information I needed!

Elana
5
May 2019

A easy and enjoyable way to complete courses

Ryan
4
May 2019

In a short few weeks i have learned so much and gained an extra skill set that could broaden my career

Rearna
4
Apr 2019

Good

Daniel
5
Apr 2019

Very easy to do this training

Iulian
5
Apr 2019

Clear delivery and excellent clarity on how to apply in my own workplace

Simon
5
Mar 2019

Very informative

Alan
4
Mar 2019

Great course and very in depth.

Andrew
5
Mar 2019

Ticked all the boxes

Peter
5
Mar 2019

Great

Dan
5
Mar 2019

Good basic information

Drew
4
Feb 2019

Well presented with the right level of knowledge.

Andrew
5
Feb 2019

Good

Mohamed
4
Feb 2019

Very informative

David
4
Feb 2019

Our clients (view all)

Reviews and course feedback
Conflict Resolution Training Course
5/5 based on 2 reviews