What Makes a Great Salesperson?
Meet Lyle. Lyle sells boat trips on the island of St Lucia. Over the 10 days lying on the beach I watched and listened to [...]
Learning by doing: The benefit of bespoke consultancy
Consultancy has a bad press. While we’ve never found it to be the case, there is a fear or suspicion that although consultants will help [...]
PRINCE2 v Lean Six Sigma: Where to spend your budget
With limited training budgets it is important that we all spend our hard-earned cash effectively. In a previous article we talked about the differences between [...]
6 Lean Six Sigma secrets you need to know
I’ve been a Lean Six Sigma trainer, coach and consultant for almost 30 years now. Recently, I reflected on why some companies and individuals are [...]
The missing link in SOP training: Standard Operating Procedures (SOPs) and eLearning
If ten people in your team performed the same task in the workplace, would they each achieve the same outcome? Would the task take them [...]
How to convince your employer to pay for your training
You’ve selected the course you want to take and you have found a high-quality provider that ticks all the boxes. Now it’s time for the [...]
HR and Training Managers: How do you measure training ROI?
I’m sure you will agree that every company should invest in training and developing their people, but how do you measure whether or not you [...]
How to implement change successfully [INFOGRAPHIC]
How many fantastic solutions have you and your team developed only to find that they’re not accepted by the rest of the workforce? Despite all [...]
Implementing change successfully: Is senior management standing in the way?
So far in this ‘Implementing change successfully’ series, I have explored the all-important early stages of preparing your team for change. You now know that [...]
Implementing change successfully: Four reasons why you’re failing
In last week's article, ‘Implementing change successfully: the first key step to success’, I explained that to implement a successful change, we need at least [...]